Consumer: Rights and Protection

Question 1

Who is a consumer?

Accepted Answer

A consumer is a person who buys goods or uses services for personal use in return for payment.

Question 2

What is consumer exploitation?

Accepted Answer

Consumer exploitation is the cheating of consumers through practices like overcharging, underweighing, selling poor-quality or adulterated goods and false advertising.

Question 3

Name the law that protects consumers in India.

Accepted Answer

The Consumer Protection Act protects consumers in India; the first was passed in 1986 and a new Act was passed in 2019.

Question 4

What is the right to safety?

Accepted Answer

The right to be protected from goods and services that pose a threat to life and property.

Question 5

What is the right to know?

Accepted Answer

The right to know the quality, quantity, purity and price of goods, which protects the consumer from unfair trade practices.

Sample questions